Knowledge Base

Article ID: 800 | Category: General Questions | Type: Hot Fix | Last Modified: 9/20/2012

The error message "Dynamic library С:\Program Files\ABBYY FineReader 11\SendToSupport.dll cannot be loaded" appears when ABBYY FineReader is started

Description

When I start the program, the following error message is displayed:

Dynamic library С:\Program Files\ABBYY FineReader 11\SendToSupport.dll cannot be loaded.
Unknown error. Error code: 0x0.

Reason

The mapi32.dll system library is missing or is corrupted.

Solution

Run the following file to restore the mapi32.dll library: C:\windows\system32\fixmapi.exe.

Next, start ABBYY FineReader and make sure that the program functions properly.

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