Knowledge Base

Article ID: 791 | Category: General Questions | Type: Hot Fix | Last Modified: 9/20/2012

The program closes upon launch or when I attempt to take a photo

Description

The program closes immediately after it is started or when taking a photo (or selecting an image in the gallery).

Reason

This issue may occur when too many applications are running in the background.

Solution

We recommend closing all the apps running in the background and restarting the program.

To close the apps running in the background:

  1. Double-press the Home on your mobile device.
  2. The icons of the apps running in the background will appear at the bottom of the screen. 
  3. To close an app, tap its icon.
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