Knowledge Base

Article ID: 666 | Category: Server Installation | Type: FAQ | Last Modified: 2/7/2017

ABBYY FineReader requests activation on a workstation even though it was installed from the administrative installation point

Description

ABBYY FineReader Corporate Edition was installed on a workstation from the administrative installation point, but still requests activation when it is launched.

Solution

If per seat licenses are activated in the License Manager, a copy of ABBYY FineReader Corporate Edition can request a license in two cases.

  1. If the computer hosting the Licensing Server wasn't connected to the internet when the workstation was installed.
  2. If port 80 was blocked on the computer hosting the License Server. This port is used to establish a connection the ABBYY activation and registration server.

In both cases a license is assigned to the workstation, but the license isn't activated. The license gets the Reserved for StationName status in the License Manager. Activate the license on the workstation using any of the available activation methods.

If concurrent licenses are activated in the License Manager, the copy of ABBYY FineReader Corporate Edition on the workstation should not request activation. If it does, the administrative installation point used to install ABBYY FineReader Corporate Edition on the workstation was not created correctly.

In this case you should create a new administrative installation point as described in the System Administrator's Guide and re-install ABBYY FineReader Corporate Edition on the workstation.

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