Knowledge Base

Article ID: 523 | Category: Licensing | Type: FAQ | Last Modified: 11/16/2017

The "Failed to deactivate the license" error appears at the attempt to deactivate the license

Description

The following error message appears when an attempt is made to deactivate a license:

"Failed to deactivate <SN>: An unexpected error occurred on the license server."

Solution

This error message usually appears when automatic deactivations for a serial number have run out. You will need to contact the technical support service to resolve this issue.

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