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Build Number

How to get the build number of FREngine?

AInfo

How to create AInfo report?

How to install the previously purchased application again

How to install the previously purchased application again

Scanning logs

Where are the scanning log files stored?

Licensing logs

Where can I find the licensing logs?

Failed to run license. License allows only local usage.

Error message “Failed to run license <Serial Number>. License allows only local usage.”

ERR_PROT_HARDLOCK_UNPLUGGED

Why does the error ERR_PROT_HARDLOCK_UNPLUGGED occur?

How to create Message Analyzer log?

Message Analyzer enables you to capture, display, and analyze protocol messaging traffic, and to trace and assess system events, Windows component events, and device messages. It allows to investigate issues in which protocol messaging between applications is very important, e.g. POP3 messaging. So the engineers at the ABBYY Technica...

How to create ProcMon log?

Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. It allows to investigate issues connected with processes activity. So the engineers at the ABBYY Technical Support Service can request ProcMon log for your issue.


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