Knowledge Base

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USB key not detected

The program can't find the license file in the software protection dongle.

Barcode requirements

What are the recommendations for barcode print quality?

Generating an Ainfo report

To better understand various problems that occur during the use of ABBYY FlexiCapture, the engineers at the ABBYY Technical Support Service will often need Ainfo reports. These reports contain installation logs, information about the version of ABBYY FlexiCapture you're using, and other information that will help analyze the situatio...

Failed license activation (HTTP request failed: proxy authentication required)

When an attempt is made to activate or update a license via the internet, the following error message appears: HTTP request failed: proxy authentication required.

The serial number cannot be activated. No iKey dongle detected.

When I activate my license, the following error message is displayed: Cannot activate serial number. No ikey dongles found

Licensing Service: The RPC server is unavailable

An error message appears when a workstation is opened.  The error message in ABBYY FlexiCapture 10:"Error communicating with ABBYY Product Licensing Service ABBYY on <server address>: The RPC server is unavailable."The error message in ABBYY FlexiCapture 9.0:"Connection to network licensing server <server addess>...

"The requested header was not found" error during online activation

The following error message appears during online activation: "The requested header was not found"

This serial number cannot be activated again.

When I activate my license, I receive the following e-mail message: This serial number cannot be activated automatically. It has already been activated and cannot be activated once again.

How to export a project with all batches?

How can I export a project from the Server with all project batches?

How can I process XLS, DOC files and other electronic documents?

I have an electronic document of XLS, DOC or other file format. How can I process it via ABBYY FlexiCapture?

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