Knowledge Base

Article ID: 634 | Category: Server Installation | Type: Hot Fix | Last Modified: 2/7/2017

"The RPC server is unavailable" error message when ABBYY FineReader is started on a workstation

Description

When ABBYY FineReader is started on a workstation, the following error message appears:

"Error communicating with ABBYY Product Licensing Service on %SERVERNAME%: The RPC server is unavailable."

Note. This article only explains how to deal with this problem in a network installation of ABBYY FineReader. If you encounter this problem on a local installation, please see this article.

Solution

If you encounter this problem, you should first check if the computer with the License Server is accessible from the workstation. You can do this by opening a Windows Explorer window, typing \\SERVERNAME in the address bar and clicking Enter.

If the License Server is accessible, you should set up a TCP/IP connection between it and the workstation. You can read more about establishing connections in the How can I change the network connection settings? section of the System Administrator's Guide.

570 people think this is helpful.
Was this information helpful to you?