Knowledge Base

Article ID: 1950 | Category: Integration with Microsoft Office | Type: Hot Fix | Last Modified: 4/22/2016

Office 2016 (Microsoft Word, Excel 2016) crashes at launch when FineReader or PDF Transformer is installed

Description

MS Office 2016 applications (Microsoft Word, Excel) stop working after moving ABBYY FineReader (or PDF Transformer) to PC with newer Windows version or after upgrade to Microsoft Office 2016 or Office 365.

Solution

The error message “Microsoft Word (Excel) has stopped working” might occur if compatibility update for ABBYY FineReader or ABBYY PDF Transformer wasn’t installed.

To fix this problem
• run ABBYY software and go to Help > Check for Updates
• or contact technical support support@abbyy.com . Please, specify the version of software you use  (Help > About).

It happens because the installed version of ABBYY application was created before corresponding MS Office release.

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